Ask Me Anything: Answers to Your Questions About ServiceNow

ServiceNow streamlines every organizational step and offers clients a unified user experience. It is a comprehensive development environment where we can create, test, and use software programs. ServiceNow offers insightful information that aids in increasing staff efficiency.

According to ServiceNow’s career policy, the company offers a realistic work environment and encourages employees to perform at their highest level. It also instills a value-based culture that encourages workers to stay happy, healthy, engaged, and growing.

Before discussing the common technical queries about ServiceNow, let’s understand the basics

What is ServiceNow?

ServiceNow is a cloud-based ITSM (IT Service Management) application that provides a centralized database for business management, operations, and IT services. The ServiceNow ecosystem contains all aspects of the organization’s IT services. This allows you to better regulate the allocation of resources and aids in the efficient design of the process flow.

ServiceNow provides HR, security, business applications, customer care, and IT (Information Technology) service delivery. It is an integrated cloud solution as you can have all these services in a single location.

Explain how to enable or disable an application in ServiceNow?

The steps listed below should be followed to enable or disable an application in ServiceNow.

  • Navigate to the module “Application Menus.”
  • Start the application you want to enable or disable.
  • To allow the application to, set the active value to “true.” Set the active value to “false” to disable the program.

What does Coalesce mean in ServiceNow?

Coalesce is a field property that is utilized in transform map field mapping. When you coalesce on a field, you can use that field as a unique key. If a match with the coalesce field is found, the existing record will be modified with the imported information. In the event that no matches are found, a new record will be added to the database.

In ServiceNow, what does dictionary override mean?

Dictionary overrides allow you to change the attributes of various fields in an extended table. Consider the following example of a task-extended changing table. The status field in the task table is read-only and will be read-only if you use this field in a change form. By using the dictionary override, we can convert this to a non-read-only condition.

In ServiceNow, what are UI policies?

For client scripts, UI policies are taken into consideration. You can make a field mandatory, read-only, and visible on a form using UI policies. It can be used to modify a field on a form dynamically.

In ServiceNow, What is Domain Separation?

Domain separation is an effective strategy for categorizing data into logical domains. It can also be used to segregate administration. Consider a client that owns two firms and operates a single ServiceNow instance for both. He does not want users from one firm viewing data from another. In this scenario, domain separation can be used to isolate the records from both firms.

In ServiceNow, what is the import set?

The import set tool is used to import data from several data sources which are subsequently mapped into ServiceNow tables using transform maps. It acts as a staging table for newly imported records.

In ServiceNow, what does HTML sanitizer mean?

For efficiently and automatically removing HTML markup from HTML fields, use the HTML Sanitizer. It will also remove unwanted code and protect against security dangers like cross-site scripting attacks. The HTML sanitizer is now active for all instances as of the Eureka release.

In ServiceNow, What do the Gauges Mean?

On the ServiceNow homepage, a gauge displays current data on the record status in ServiceNow tables. A gauge is a report that can be posted on a homepage or a content page.

What are the ServiceNow metrics?

Individual record workflow is recorded and measured using metrics. Customers can enhance their processes by providing actual data for measuring by employing metrics. For example, how long does it take for a ticket to be reassigned or changed?

What does Performance Analytics mean in ServiceNow?

Performance Analytics is a ServiceNow add-on application that allows clients to collect frequent snapshots of data and produce time series for any key performance indicator (KPI) in the organization.

Describe ServiceNow’s Change Management system

ServiceNow’s Change Management application provides an orderly way to regulate the life cycle of fundamental changes. It also allows for valuable modifications to be made with minimal disruption to IT services.

In ServiceNow, what does ACL mean?

ACL (Access Control List) in ServiceNow defines what data users can access and how they can access it. ACL rules require users to meet specific restrictions to access particular data.


We hope you found these ServiceNow technical questions helpful. The most in-demand skill sets for a ServiceNow professional are those that you learned about in this blog post on ServiceNow technical questions.