Our SharePoint support team becomes part of your SharePoint environment to provide unprecedented 24x7x365 service. Our support includes activities to ensure your SharePoint environment availability at all times and manage tickets/queries related to the functioning of SharePoint sites/applications build on the SharePoint platform.
We provide remote web assistance to work with Clients for support. We manage issues/work requests we have verified, scheduled, and are in progress through an internal support portal site. We conduct weekly meetings to discuss open tickets, review utilized hours and available resource capacity, prioritize ticket queues, and address any open issues or questions.
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